Privacy Policy

Compliant With: Information Technology Act, 2000, SPDI Rules 2011, Consumer Protection Rules 2020

Last Updated: 25/05/2026

Welcome to https://katrorshop.in/ (“Platform”), operated by
Katror Systems Technology Private Limited (“Company”, “we”, “our”, “us”).

Your privacy is important to us, and we are committed to protecting the personal information you share with us while using our website. We are also committed to improving website performance, providing accurate customer support information, and ensuring clear communication regarding delivery, cancellation, return, replacement, refund, and order-related assistance.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information in accordance with applicable Indian laws.

By accessing or using our Platform, you consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue using the Platform.

1. Information We Collect

We may collect the following types of information from users:

1.1 Personal Information

We may collect personal information that helps us process your orders, provide customer support, and deliver services properly.

  • Full name
  • Email address
  • Mobile number
  • Billing address
  • Shipping address
  • Account login details, where applicable
  • Order and customer support communication details

1.2 Transaction Information

We may collect transaction-related details required for order processing, payment confirmation, refunds, cancellations, and customer support.

  • Order details
  • Payment status
  • Transaction reference number, where applicable
  • Refund request details
  • Cancellation request details
  • Return or replacement request details

Note: Payment details are handled securely by authorized third-party payment gateways and are not stored by us. We do not store full card details, CVV, UPI PIN, net banking password, or any sensitive payment credentials.

1.3 Technical and Usage Information

To improve website speed, reduce buffering/loading delays, and provide a better user experience, we may collect technical and usage-related information such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on pages
  • Website loading time
  • Error logs
  • Performance logs
  • Technical diagnostics
  • Approximate location

This information helps us improve security, website speed, technical stability, and overall user experience.

1.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve website functionality, user experience, analytics, security, and performance.

  • Cookies
  • Session identifiers
  • Analytics tools
  • Performance monitoring tools
  • Pixels or similar technologies, where applicable

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

2. How We Use Your Information

Your information may be used for the following purposes:

  • To process and deliver orders
  • To provide customer support
  • To communicate order updates and service-related information
  • To process payments, refunds, cancellations, returns, and replacements
  • To improve website loading speed, performance, and browsing experience
  • To troubleshoot buffering, loading, checkout, technical, or order-related issues
  • To improve website services, content, and customer assistance
  • To prevent fraud, fake orders, misuse, unauthorized access, or illegal activity
  • To personalize user experience and improve website functionality
  • To send important service notifications, order alerts, and policy updates
  • To comply with legal, tax, regulatory, audit, and statutory requirements

We follow purpose limitation and lawful processing principles under applicable Indian laws.

3. Website Performance and Loading Improvement

We continuously work to improve website loading time, reduce buffering issues, and provide a smoother browsing and shopping experience.

For website speed and performance improvement, we may collect and review technical performance data such as:

  • Page loading speed
  • Server response time
  • Browser and device diagnostics
  • Error logs
  • Cache and session behavior
  • Website usage flow
  • Failed page loading attempts

This data is used only for technical improvement, security enhancement, troubleshooting, and user experience optimization.

Users may report website loading, buffering, checkout, payment, or page access issues using the official support details mentioned in this Privacy Policy.

4. Order, Delivery and Cancellation Support

We may collect and process order-related information to manage order delivery, cancellation, return, replacement, refund, and support requests.

If a user places a test order or actual order and cancellation cannot be processed despite being eligible under the applicable cancellation policy, the user should immediately contact official support with the following details:

  • Order ID
  • Registered mobile number
  • Registered email address
  • Payment reference number, if applicable
  • Reason for cancellation
  • Screenshot or screen recording of the issue, if available

The Company will review the cancellation request as per the applicable cancellation policy displayed on the Platform.

If cancellation is allowed under the policy but a technical issue prevents cancellation, the Company will take reasonable steps to review the matter and provide an alternate support process as per applicable policy.

5. Delivery and Policy Information Accuracy

We aim to keep all delivery, cancellation, return, replacement, refund, and support-related information accurate and updated on the Platform.

The Platform may display information related to:

  • Estimated delivery timeline
  • Order processing time
  • Cancellation eligibility
  • Refund timeline
  • Return and replacement process
  • Courier or shipping support
  • Customer support process
  • Non-cancellable, non-returnable, or non-refundable product categories, where applicable

Users are advised to carefully read the applicable Shipping Policy, Cancellation Policy, Refund Policy, Return/Replacement Policy, and Terms & Conditions before placing an order.

In case of any mismatch, outdated information, unclear policy content, or cancellation-related issue, users may contact official support for clarification.

6. Sharing of Information

We do not sell or rent your personal data.

Your information may be shared only with trusted and authorized parties where necessary.

6.1 Trusted Third-Party Partners

Information may be shared with:

  • Payment gateways for secure payment processing
  • Logistics and delivery partners for order delivery
  • IT and hosting service providers
  • SMS, email, or WhatsApp communication service providers
  • Customer support tools
  • Analytics and technical service providers
  • Return, replacement, and refund processing partners, where applicable

These partners are required to handle your data securely and only for the purpose for which the data is shared.

6.2 Legal Authorities

We may disclose information when required by:

  • Government authorities
  • Court orders
  • Law enforcement agencies
  • Regulatory bodies
  • Tax authorities
  • Fraud investigation agencies
  • Applicable Indian laws and regulations

7. Data Retention

We retain your data only as long as necessary for business, legal, tax, regulatory, support, and security purposes.

  • Active accounts: Data retained while the account remains active or as required for service delivery
  • Inactive accounts: Data retained for up to 1 year, unless legally required for longer
  • Legal, tax, and transaction records: Retained as per applicable Indian laws
  • Support and complaint records: Retained for dispute resolution and legal compliance
  • Technical logs: Retained for security, performance improvement, and troubleshooting purposes

After the applicable retention period, data is securely deleted or anonymized.

8. Data Security

We use reasonable and industry-standard security measures to protect your information.

Security measures may include:

  • SSL encryption
  • Secure servers
  • Controlled data access
  • Password protection
  • Technical monitoring
  • Restricted employee access
  • Data backup and recovery measures
  • Payment processing through secure third-party payment gateways

However, no online system is completely secure, and absolute security cannot be guaranteed. By using the Platform, you accept the inherent risks of internet-based services.

9. Your Rights

Subject to applicable Indian laws, you may have the following rights:

  • Access: Request details of personal data held by us
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal data, subject to legal and transactional exceptions
  • Withdrawal of Consent: Withdraw consent for promotional communications or specific data processing, where applicable
  • Opt Out: Opt out of promotional communications, where applicable
  • Grievance Redressal: Raise a complaint regarding privacy, data protection, support, cancellation, delivery, refund, or technical issues

To exercise your rights, please contact us using the official support details mentioned in this Privacy Policy.

10. Children’s Privacy

Our website is intended for individuals above 18 years of age.

We do not knowingly collect personal data from children below 18 years of age. If you believe that a minor has provided personal information on the Platform, please contact us immediately. We will take reasonable steps to delete such information, unless retention is required by law.

11. Third-Party Links

Our Platform may contain links to third-party websites, services, payment gateways, courier tracking pages, or external tools.

We are not responsible for third-party:

  • Privacy practices
  • Terms and conditions
  • Policies
  • Content
  • Technical issues
  • Payment failures
  • Service availability

Users should review third-party privacy policies and terms separately before using such services.

12. Grievance Redressal Officer

In accordance with the Information Technology Act, 2000 and applicable rules, users may contact the Grievance Officer for privacy, data protection, support, delivery, cancellation, refund, website performance, or order-related complaints.

  • Name: Dinesh (DIN)
  • Designation: Grievance Officer
  • Company: Katror Systems Technology Private Limited

Address:

Building No. 1, Jones Lane
Near Chennai G.P.O
George Town, Chennai
District: Chennai
State: Tamil Nadu
PIN Code: 600001

  • Phone: +91 8668144392
  • Email: info@katrorshop.in / katror26157@gmail.com
  • Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

All grievances will be acknowledged and addressed within a reasonable time frame as per applicable laws.

13. Updates to This Policy

We may update this Privacy Policy from time to time due to:

  • Changes in law
  • Business requirements
  • Security updates
  • Service improvements
  • Website performance improvements
  • Customer support process updates
  • Updates in delivery, cancellation, refund, return, or replacement process

Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of the website after policy updates constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy, website loading issue, cancellation issue, delivery information, order support, refund support, replacement support, or privacy-related request, please contact:

  • Company: Katror Systems Technology Private Limited
  • Website: https://katrorshop.in/
  • Email: info@katrorshop.in / katror26157@gmail.com
  • Phone: +91 8668144392
  • Working Hours: Monday to Friday, 9:00 AM to 6:00 PM