Terms & Conditions

Compliant With: Information Technology Act, 2000, Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Indian Contract Act, 1872, Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

Last Updated: 25/05/2026

Welcome to https://katrorshop.in/, owned and operated by
Katror Systems Technology Private Limited (“Company”, “we”, “our”, “us”).

These Terms & Conditions govern your access to and use of our website, products, services, payment options, order processing, delivery, cancellation, return, refund, replacement, account access, and customer support facilities provided through the Platform.

By accessing or using our website, purchasing products, creating an account, placing an order, submitting a cancellation request, or using any service available on the Platform, you agree to be bound by these Terms & Conditions under applicable Indian law.

If you do not agree with these Terms & Conditions, please discontinue using the Platform immediately.

1. Acceptance of Terms

By using this website, you confirm that you have read, understood, and agreed to these Terms & Conditions, our Privacy Policy, Shipping Policy, Return & Replacement Policy, Refund & Cancellation Policy, and all applicable laws of India.

Use of this Platform constitutes a valid and binding electronic contract under Section 10A of the Information Technology Act, 2000.

2. Legal Status and Applicability

These Terms are governed by applicable Indian laws, including but not limited to:

  • Information Technology Act, 2000
  • Consumer Protection Act, 2019
  • Consumer Protection (E-Commerce) Rules, 2020
  • Indian Contract Act, 1872
  • Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
  • Copyright Act, 1957
  • Trademark Act, 1999
  • Applicable tax, payment, logistics, and e-commerce regulations in India

The purpose of these Terms is to clearly define the rights, responsibilities, limitations, and obligations of users and the Company while using the Platform.

3. Eligibility

To use our Platform, you confirm that:

  • You are at least 18 years of age; or
  • You are using the Platform under the supervision of a parent or legal guardian; and
  • You have the legal capacity to enter into a binding contract as per the Indian Contract Act, 1872.

The Company reserves the right to restrict access, cancel orders, or suspend accounts if eligibility conditions are not fulfilled.

4. Account Registration and Responsibilities

You may be required to create an account to place orders or access certain services on the Platform.

By creating an account, you agree to:

  • Provide accurate, complete, and updated information
  • Maintain confidentiality of your login credentials
  • Immediately notify us in case of unauthorized access
  • Accept responsibility for all activities carried out through your account
  • Use the Platform only for lawful purposes

Any activity under your account will be deemed as your responsibility. The Company shall not be liable for any loss, damage, misuse, unauthorized transaction, or account activity caused due to failure to protect login credentials.

5. Product Information, Representation and Availability

We make reasonable efforts to display accurate product details, descriptions, images, prices, sizes, colors, and availability. However:

  • Product colors may slightly differ due to device screen or display settings
  • Product sizes may vary slightly due to manual measurement
  • Product descriptions may be updated for better clarity and accuracy
  • Product availability may change without prior notice
  • Errors in pricing, stock, images, descriptions, or offers may occur
  • The Company reserves the right to correct errors without prior notice
  • The Company may modify, discontinue, or remove any product at any time

Any product purchased from the Platform shall be subject to availability, payment confirmation, delivery serviceability, and order verification.

6. Pricing, Payments and Taxes

The following pricing and payment terms shall apply:

  • All prices are listed in Indian Rupees (INR)
  • Prices may include or exclude applicable taxes as displayed at checkout
  • Applicable GST, shipping charges, COD charges, convenience fees, or other charges may be shown at checkout, wherever applicable
  • Prices may be updated, corrected, revised, or withdrawn without prior notice
  • Payment methods may include UPI, debit card, credit card, net banking, wallets, COD, or other available payment options
  • COD availability may depend on order value, pin code, product category, and Company policy

Payments are processed securely through authorized third-party payment gateways. Katror Systems Technology Private Limited does not store full card details, CVV, UPI PIN, net banking password, or any sensitive payment credentials.

The Company shall not be responsible for payment failures, transaction delays, bank server errors, payment gateway downtime, declined payments, or incorrect payment details entered by the user.

7. Order Confirmation, Acceptance and Verification

Placing an order on the Platform is considered an “offer to purchase”. Orders are confirmed only after successful payment or successful order verification, where applicable.

The Company may accept, reject, cancel, or hold an order based on:

  • Successful payment confirmation
  • Product availability
  • Valid shipping address
  • Pin code serviceability
  • Fraud detection or risk verification
  • Previous order history
  • Incorrect pricing or technical error
  • Payment gateway or transaction failure

The Company reserves the right to cancel or reject any order at its sole discretion in accordance with applicable e-commerce rules and internal risk control policies.

8. Cancellation Policy and Cancellation Issue Support

Orders can be cancelled before shipping as per our Refund & Cancellation Policy. Once the order is shipped or dispatched, cancellation may not be possible under normal circumstances.

Cancellation may be allowed only if:

  • The order has not been shipped or dispatched
  • The product category is eligible for cancellation
  • The cancellation request is submitted within the permitted time period
  • The order is not customized, made-to-order, hygiene-sensitive, or non-cancellable
  • The request complies with the applicable cancellation policy

If a user places a test order or actual order and cancellation cannot be processed despite being eligible under the cancellation policy, the user should immediately contact official support with the following details:

  • Order ID
  • Registered mobile number
  • Registered email address
  • Payment reference number, if applicable
  • Reason for cancellation
  • Screenshot or screen recording showing cancellation issue, if available

If the cancellation issue is caused due to a technical error on the Platform, website loading issue, account issue, or system delay, the Company will take reasonable steps to review the issue and provide an alternate resolution process as per applicable policy.

Cancellation approval, rejection, refund, or alternate resolution shall be subject to product status, dispatch status, payment status, and applicable policy terms.

9. Shipping and Delivery

Delivery timelines are estimates and may vary due to external factors. Shipping details are governed by our Shipping Policy.

Delivery delays may occur due to:

  • Courier or logistics partner delay
  • Weather conditions
  • Festivals, holidays, strikes, lockdowns, or public disruptions
  • Incorrect or incomplete address
  • Customer unavailability
  • Pin code serviceability issue
  • Payment verification or address verification delay
  • Operational or technical delay
  • Force majeure events

Users are responsible for providing a complete and accurate delivery address, valid mobile number, and reachable contact details.

The Company shall not be liable for delays caused by courier partners, weather conditions, force majeure events, banks, payment gateways, third-party services, or external factors beyond reasonable control.

10. Returns, Replacements and Refunds

Returns, replacements, and refunds are subject to our Return & Replacement Policy and Refund & Cancellation Policy.

The Company may conduct quality checks before approving any return, replacement, or refund request.

Certain product categories may be non-returnable or non-refundable, including but not limited to:

  • Innerwear
  • Hygiene-sensitive products
  • Customized or altered products
  • Products damaged after delivery due to customer handling
  • Products marked as non-returnable or non-refundable on the product page

Refunds, wherever approved, shall be processed as per the refund timeline mentioned on the Platform or communicated by official support.

11. Delivery, Cancellation and Policy Information Accuracy

The Company aims to keep delivery, cancellation, refund, return, replacement, and support-related information accurate and updated on the Platform.

The Platform may display information related to:

  • Estimated delivery timeline
  • Order processing time
  • Cancellation eligibility
  • Refund timeline
  • Replacement process
  • Return conditions
  • Courier support
  • Customer support process
  • Non-cancellable, non-returnable, or non-refundable product categories

If any information appears unclear, outdated, incomplete, or inconsistent, users may contact official support for clarification before placing an order or raising a claim.

12. Website Performance, Loading and Technical Access

The Company continuously works to improve website speed, loading time, server response, and user experience.

Users may experience delay, buffering, or loading issues while accessing multiple pages, frames, tabs, services, or tasks due to:

  • Internet connection issue
  • Device or browser limitations
  • Temporary server load
  • Third-party plugin or service delay
  • Cache or session issue
  • Payment gateway, logistics, or external API delay
  • Maintenance or security update

The Company does not guarantee uninterrupted, error-free, virus-free, or delay-free access to the Platform. However, reasonable efforts will be made to optimize website performance and reduce loading or buffering issues.

Users may report website loading, buffering, checkout, payment, or technical issues using the official support details mentioned in these Terms.

13. User Responsibilities

You agree not to:

  • Use the website for unlawful, fraudulent, or abusive purposes
  • Violate any applicable Indian law
  • Provide false, misleading, incomplete, or fraudulent information
  • Misuse cancellation, return, refund, replacement, or COD facilities
  • Attempt to gain unauthorized access to systems, accounts, servers, or data
  • Upload malicious code, malware, spam, or harmful content
  • Interfere with website security, performance, functionality, or availability
  • Hack, copy, scrape, reproduce, or reverse-engineer the website or its systems
  • Abuse, threaten, or misbehave with staff, customer support, or courier partners
  • Place fake, risky, fraudulent, or non-serious orders

Violation of these obligations may result in account suspension, order cancellation, restriction of services, or legal action under applicable Indian laws.

14. Fake COD Orders and Misuse Policy

Users must not place fake, fraudulent, or non-serious Cash on Delivery orders.

Repeated refusal to accept COD parcels, fake orders, or misuse of COD may result in:

  • Blocking or suspension of user account
  • Restriction of COD facility for future orders
  • Cancellation of pending orders
  • Recovery of logistics or operational losses, where legally permissible
  • Legal action, where applicable

15. Intellectual Property Rights

All content on this website is the property of Katror Systems Technology Private Limited or its licensors and is protected under applicable intellectual property laws.

Protected content may include:

  • Logos
  • Text
  • Images
  • Designs
  • Videos
  • Graphics
  • Product photographs
  • Brand identity
  • Website layout
  • Source code and software elements

Unauthorized copying, reproduction, distribution, modification, sale, scraping, or commercial use of website content is strictly prohibited.

16. Third-Party Links and Services

Our website may contain links to third-party websites, payment gateways, courier tracking pages, analytics tools, or external services.

We may also use third-party service providers for:

  • Payments
  • Logistics and courier services
  • Analytics
  • Advertisements
  • SMS, email, or WhatsApp notifications
  • Hosting, security, and technical services
  • Customer support tools

We are not responsible for third-party content, policies, practices, failures, delays, downtime, or technical errors. Users are advised to review third-party terms and privacy policies separately.

17. Disclaimer of Warranties

All services, products, website features, and platform access are provided on an “as is” and “as available” basis.

We do not guarantee:

  • Uninterrupted website access
  • Error-free service
  • Virus-free website operation
  • Delay-free loading or browsing
  • Availability of all products at all times
  • That every technical issue will be resolved immediately

Users access and use the Platform at their own discretion and risk, subject to applicable consumer protection laws.

18. Limitation of Liability

To the maximum extent permitted by law, Katror Systems Technology Private Limited shall not be liable for:

  • Indirect, incidental, special, punitive, or consequential damages
  • Loss caused due to user negligence or incorrect information
  • Delay caused by courier partners, payment gateways, banks, internet service providers, or third-party services
  • Technical errors beyond reasonable control
  • Loss caused by misuse of account credentials

The Company’s liability, if any, shall be limited to the invoice value of the product purchased by the user, subject to applicable law.

Any dispute regarding delivery, non-delivery, cancellation, refund, damage, or product mismatch shall be handled as per the applicable policies and Indian legal guidelines.

19. Indemnification

You agree to indemnify and hold harmless Katror Systems Technology Private Limited, its directors, officers, employees, representatives, agents, and affiliates from and against:

  • Legal claims
  • Losses
  • Damages
  • Penalties
  • Litigation costs
  • Third-party claims
  • Expenses arising from misuse of the Platform
  • Violation of these Terms or applicable law

20. Data Protection and Privacy

Your use of the Platform is also governed by our Privacy Policy.

The Company takes reasonable security measures as required under Section 43A of the Information Technology Act, 2000 and applicable Indian data protection principles.

Users are advised to read the Privacy Policy carefully to understand how personal data is collected, used, stored, shared, and protected.

21. Force Majeure

The Company shall not be liable for any delay, failure, interruption, non-performance, or service disruption caused due to events beyond its reasonable control.

Such events may include:

  • Natural disasters
  • Fire, flood, earthquake, storm, or other acts of nature
  • War, riots, civil unrest, or terrorism
  • Government actions, restrictions, lockdowns, or legal orders
  • Pandemics, epidemics, or public health emergencies
  • Strikes, labour disputes, or transport disruptions
  • Courier partner failure or delay
  • Payment gateway, bank, internet, hosting, or third-party service failure
  • Technical failures beyond reasonable control

During such events, delivery, cancellation, refund, replacement, return, or service timelines may be affected.

22. Termination or Suspension

The Company may suspend, restrict, or terminate user accounts, orders, COD access, or Platform access if:

  • These Terms are violated
  • Fraudulent activity is suspected
  • Fake orders or repeated COD refusal is detected
  • Abuse against staff, support team, courier partners, or the Platform is detected
  • Misuse of return, refund, cancellation, or replacement process is identified
  • False, misleading, or incomplete information is provided
  • Any unlawful activity is carried out through the Platform

Such suspension or termination may be temporary or permanent, depending on the nature of the violation.

23. Grievance Redressal Officer

In compliance with the Information Technology Act, 2000 and related rules, users may contact the Grievance Officer for privacy, data protection, support, delivery, cancellation, refund, website performance, or order-related complaints.

  • Name: Dinesh (DIN)
  • Designation: Grievance Officer
  • Company: Katror Systems Technology Private Limited

Address:

Building No. 1, Jones Lane
Near Chennai G.P.O
George Town, Chennai
District: Chennai
State: Tamil Nadu
PIN Code: 600001

  • Phone: +91 8668144392
  • Email: info@katrorshop.in / katror26157@gmail.com
  • Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

All grievances will be acknowledged and addressed within a reasonable time frame as per applicable laws.

24. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

All disputes shall be subject to the jurisdiction of competent courts located in Chennai, Tamil Nadu, India, unless otherwise required under applicable consumer protection laws.

25. Updates to Terms

The Company may modify, update, revise, or replace these Terms & Conditions at any time due to:

  • Changes in law
  • Business requirements
  • Security updates
  • Service improvements
  • Website performance improvements
  • Customer support process updates
  • Updates in delivery, cancellation, refund, return, or replacement processes

The updated Terms & Conditions will be posted on this page with a revised “Last Updated” date.

Continued use of the website after updates shall be considered acceptance of the revised Terms & Conditions.

26. Contact Information

For any question, complaint, cancellation issue, delivery issue, refund support, website loading issue, payment issue, privacy concern, or policy clarification, users may contact:

  • Company: Katror Systems Technology Private Limited
  • Website: https://katrorshop.in/
  • Email: info@katrorshop.in / katror26157@gmail.com
  • Phone: +91 8668144392
  • Support Hours: Monday to Friday, 9:00 AM to 6:00 PM