Return Policy

Last Updated: 25/05/2026

At Katror Systems Technology Private Limited, we aim to ensure a smooth, transparent, and satisfactory shopping experience for our customers. This Return Policy explains the conditions, eligibility, process, shipping responsibility, inspection rules, refund handling, exchange support, cancellation-related return support, and grievance redressal process for products purchased from
https://katrorshop.in/.

By placing an order on our website, you agree to the terms mentioned in this Return Policy and other related policies available on the Platform.

1. Eligibility for Returns

Customers may request a return only for eligible products and within the allowed return window.

You may request a return if:

  • The product received is damaged or defective
  • An incorrect product has been delivered
  • The product received does not match the description or images shown on the website
  • The product is unused, unwashed, and undamaged
  • The product is returned with original tags, labels, invoice, accessories, and packaging intact
  • The return request is raised within the allowed return period

Return approval shall depend on product category, product condition, request timing, proof submitted by the customer, and successful inspection or quality check.

2. Return Request Window

Return requests must be raised within 7 days of delivery.

  • Requests raised after the eligible return window may be rejected.
  • For damaged, wrong, defective, tampered, or missing item claims, customers are advised to report the issue as soon as possible.
  • Certain claims, such as damaged or tampered parcel claims, may require reporting within 24 hours of delivery along with proper proof.

The Company reserves the right to reject late return requests unless otherwise required under applicable law or approved under exceptional circumstances.

3. Non-Returnable Products

Certain products are not eligible for return due to hygiene, safety, customization, or product nature.

The following products may not be eligible for return:

  • Innerwear
  • Hygiene-sensitive products
  • Products marked as “Non-Returnable”
  • Products marked as “Final Sale”
  • Customized or altered products
  • Products damaged after delivery due to misuse, negligence, improper handling, washing, or alteration
  • Products returned without original tags, packaging, invoice, or accessories

Product-specific return eligibility may also be mentioned on the product page or communicated by official support.

4. Conditions for Return Approval

To qualify for a successful return, the product must satisfy the following conditions:

  • ✔ Product must be unused and unworn
  • ✔ Product must not be washed, altered, or damaged after delivery
  • ✔ Original tags, labels, invoice, accessories, and packaging must be intact
  • ✔ Correct product must be returned
  • ✔ Return request must be raised within the allowed return period
  • ✔ Product must pass inspection and quality verification

Return requests may be rejected if:

  • ✘ Product is used, washed, altered, or damaged
  • ✘ Product is damaged after delivery due to customer handling
  • ✘ Original tags, invoice, labels, accessories, or packaging are missing
  • ✘ Wrong product is returned by the customer
  • ✘ Product belongs to a non-returnable category
  • ✘ Required proof is not submitted
  • ✘ Request is raised after the allowed return period

5. How to Request a Return

To initiate a return request, please contact our official support team with your order details.

Please share the following details:

  • Order ID
  • Registered customer name
  • Registered mobile number
  • Registered email address
  • Reason for return
  • Product images, where applicable
  • Parcel opening video, where applicable
  • Screenshot or additional proof, if required

Return Support Details:

  • Phone: +91 8668144392
  • Email: info@katrorshop.in / katror26157@gmail.com
  • Support Hours: Monday to Friday, 9:00 AM to 6:00 PM

Once your request is reviewed and approved, return instructions will be shared with you by the support team.

6. Mandatory Proof for Damaged, Defective or Wrong Product Claims

For damaged, defective, tampered parcel, missing item, or wrong product claims, proper proof is mandatory.

Customers may be required to provide:

  • Clear product images
  • Clear image of the shipping label
  • Clear image of the outer packaging
  • Clear image of the damaged or defective area
  • Full parcel opening video
  • Order ID and registered contact details

Claims without proper proof may be rejected.

Customers are advised to record a complete parcel opening video immediately upon delivery, especially for damaged, wrong, defective, tampered, or missing item cases.

7. Return Shipping

Return shipping charges may be borne by the customer unless the return is due to our error.

Return shipping charges may be borne by the Company only in cases such as:

  • Wrong product delivered
  • Defective product delivered
  • Damaged product delivered, subject to verification
  • Any other case specifically approved by the Company

Items must be securely packed to prevent damage during transit.

Customers must ensure that:

  • The product is packed properly
  • Original tags and accessories are included
  • The correct product is returned
  • The package is safely handed over to the courier or return pickup partner

If return pickup is unavailable in the customer’s area, the customer may be asked to self-ship the product to the return address shared by the support team.

Self-shipping reimbursement, if applicable, will be subject to prior approval from the Company.

8. Inspection and Approval

All returned items will be inspected upon receipt.

The inspection process may include verification of:

  • Product condition
  • Usage status
  • Damage status
  • Original tags and packaging
  • Accessories and invoice
  • Proof submitted by the customer
  • Eligibility under applicable policy

Returns that do not meet eligibility criteria may be rejected.

If the return is rejected after inspection:

  • The product may be returned back to the customer
  • Refund or replacement request may be denied
  • Shipping charges for re-shipping may apply, where applicable

9. Refund or Exchange

Approved returns may be eligible for refund or exchange, as applicable and subject to Company policy.

9.1 Refund

Refunds will be processed as per the applicable Refund & Cancellation Policy.

  • Refunds are generally processed after successful inspection and approval.
  • Refunds are usually processed to the original mode of payment.
  • Refund timeline may depend on payment gateway, bank, card issuer, UPI provider, or wallet provider.

9.2 Exchange

Exchanges are offered only for defective, damaged, or incorrect products and are subject to stock availability.

  • Exchange approval depends on inspection and product availability.
  • If replacement stock is unavailable, refund or alternate resolution may be offered.
  • Exchange for size preference or customer choice may not be available unless specifically approved.

10. Cancellation Related Return Support

Orders cannot usually be cancelled after shipment or dispatch. If a customer no longer wants the product after delivery, the customer may request a return as per this policy.

If the cancellation button or return request process is not working properly due to a technical issue, website loading issue, or account issue, customers should contact official support immediately with:

  • Order ID
  • Registered mobile number
  • Registered email address
  • Screenshot or screen recording of the issue
  • Reason for cancellation or return

The Company will review the issue and may provide an alternate support process as per applicable policy.

11. Website Loading and Technical Support

If the website is loading slowly, buffering, or the return request process is not functioning properly, customers may try the following steps:

  • Refresh the page
  • Clear browser cache and cookies
  • Try another browser
  • Try another device
  • Check internet connection
  • Take screenshots or screen recordings of the issue
  • Contact official support with complete order details

Katror Systems Technology Private Limited continuously works to improve website speed, reduce buffering issues, and improve overall customer experience.

12. Important Conditions

  • Return approval is not automatic and depends on verification and policy eligibility.
  • Products must be returned in original condition with tags, packaging, and accessories.
  • Shipping charges, COD charges, convenience fees, or payment gateway charges may be non-refundable unless specifically approved by the Company.
  • The Company reserves the right to reject any fraudulent, abusive, misleading, or policy-violating request.
  • Repeated misuse of return, replacement, refund, or COD services may result in account restriction or order cancellation.
  • Final approval shall be subject to Company verification and applicable policy terms.

13. Grievance Redressal

For any concerns related to returns, replacements, refunds, damaged products, cancellation support, website loading issues, or policy-related matters, customers may contact our Grievance Officer.

  • Name: Dinesh (DIN)
  • Designation: Grievance Officer
  • Company: Katror Systems Technology Private Limited

Address:

Building No. 1, Jones Lane
Near Chennai G.P.O
George Town, Chennai
Chennai District, Tamil Nadu – 600001

  • Phone: +91 8668144392
  • Email: info@katrorshop.in / katror26157@gmail.com
  • Working Hours: Monday to Friday | 9:00 AM – 6:00 PM

14. Policy Updates

Katror Systems Technology Private Limited reserves the right to update, revise, modify, or replace this Return Policy at any time due to:

  • Changes in law
  • Business requirements
  • Customer support improvements
  • Website performance improvements
  • Operational or logistics process updates
  • Changes in return, refund, replacement, or cancellation process

Changes will become effective upon posting on the website with an updated “Last Updated” date.

15. Contact Us

For any return-related query, replacement support, damaged product claim, refund issue, cancellation issue, website loading issue, or policy clarification, please contact:

  • Company: Katror Systems Technology Private Limited
  • Website: https://katrorshop.in/
  • Email: info@katrorshop.in / katror26157@gmail.com
  • Phone: +91 8668144392
  • Support Hours: Monday to Friday | 9:00 AM – 6:00 PM