Shipping Policy

Last Updated: 25/05/2026

At Katror Systems Technology Private Limited, we are committed to delivering your orders safely, smoothly, and on time. This Shipping Policy explains how orders placed on
https://katrorshop.in/ are processed, packed, dispatched, tracked, and delivered within India.

By placing an order on our website, you agree to the shipping, delivery, tracking, failed delivery, damaged package, missing package, cancellation before dispatch, and support terms mentioned in this Shipping Policy.

1. Order Processing

Once an order is successfully placed and confirmed, our team begins processing the order for verification, packing, billing, and dispatch.

Standard order processing timeline:

  • All orders are usually processed within 1 to 2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Processing may take longer during festivals, sales, promotional campaigns, public holidays, or high-demand periods.
  • Processing time may also vary due to product availability, payment verification, address verification, or operational delay.

Once your order is confirmed, you may receive an order confirmation email, SMS, WhatsApp message, or website notification, wherever applicable.

A shipping confirmation with tracking details will be shared after dispatch.

2. Shipping Coverage

We currently deliver within India only.

  • Orders are shipped to serviceable pin codes across India.
  • Shipping availability may depend on delivery location, courier partner coverage, product category, order value, and operational conditions.
  • If your pin code is not serviceable, shipping options may not appear at checkout.
  • International shipping is not available at this time.

3. Shipping Charges

Shipping charges, if applicable, are calculated at checkout based on delivery location, product weight, order value, courier partner rules, and shipping method.

Shipping charge terms:

  • Any applicable shipping charges will be displayed at checkout before payment.
  • Free shipping offers, if available, will be clearly displayed during checkout.
  • Express shipping charges, if applicable, may be shown separately at checkout.
  • Cash on Delivery charges, convenience fees, or handling charges may apply where applicable.
  • Shipping charges may be non-refundable unless the issue is caused by us or refund is required under applicable law.

Customers are advised to review the final payable amount at checkout before placing the order.

4. Delivery Timelines

Estimated delivery timelines may vary depending on delivery location, courier partner, shipping method, and operational conditions.

Estimated delivery timelines after dispatch:

  • Standard Shipping: 3 to 7 business days
  • Express Shipping: 2 to 3 business days, if available at checkout
  • Remote or rural locations: Delivery may take additional time depending on serviceability

Delivery timelines are estimates and not guaranteed. Actual delivery may vary due to courier workload, weather conditions, festivals, strikes, public holidays, incorrect address, customer unavailability, regional restrictions, or other unforeseen circumstances.

5. Shipping Partners

We work with reliable courier and logistics partners for safe and timely delivery.

Our shipping partners may include:

  • India Post / Speed Post
  • Registered domestic courier services
  • Other authorized logistics partners, where applicable

Tracking details will be provided once the order is shipped and scanned by the courier partner.

Tracking updates may take a few hours to reflect after dispatch. In some cases, tracking may update only after the parcel is scanned at the courier hub.

6. Order Tracking

Once your order is dispatched, you may receive a tracking link or tracking number through email, SMS, WhatsApp, or website notification, wherever applicable.

You may track your order through:

  • The tracking link shared after dispatch
  • The courier partner’s tracking page
  • Your account order section, if available
  • Official customer support, if tracking is not updating

If tracking is not updated immediately, please wait for a few hours as courier systems may take time to reflect shipment movement.

7. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.

Customers must ensure that the following details are correct:

  • Full name
  • Complete delivery address
  • Correct pin code
  • Reachable mobile number
  • Email address
  • Landmark or additional address details, where required

Katror Systems Technology Private Limited shall not be responsible for delays or non-delivery caused by:

  • Incorrect address
  • Incomplete address
  • Wrong pin code
  • Unreachable contact number
  • Customer not available at the delivery address
  • Wrong landmark or missing location details

Address changes are allowed only before dispatch. Once the order is shipped, address change may not be possible.

If you need to update your address before dispatch, please contact official support immediately with your Order ID.

8. Shipping Delays

We make reasonable efforts to deliver orders within the estimated timeline. However, delivery may be delayed due to factors beyond our reasonable control.

Delivery may be delayed due to:

  • Weather conditions
  • Courier partner delays
  • Public holidays
  • Festival season workload
  • Regional restrictions
  • Strikes, lockdowns, roadblocks, or local disruptions
  • Incorrect or incomplete delivery address
  • Customer unavailability
  • High order volume during sale or festive periods
  • Payment verification or address verification delay
  • Force majeure events

In such cases, we will make reasonable efforts to keep you informed and assist you with shipment status.

The Company shall not be liable for delivery delays caused by courier partners, weather conditions, public restrictions, force majeure events, payment gateways, banks, third-party services, or external factors beyond reasonable control.

9. Failed Delivery Attempts

If the courier partner is unable to deliver the order, they may attempt delivery multiple times as per their internal process.

Failed delivery conditions may include:

  • Customer not available at the delivery address
  • Customer not reachable on the registered mobile number
  • Incorrect or incomplete address
  • Wrong pin code
  • Customer refusal to accept the order
  • Cash on Delivery payment not available at the time of delivery
  • Location not serviceable by courier partner

If delivery is unsuccessful, the package may be returned to us.

In such cases, our team may contact the customer for re-delivery arrangements, re-shipment, cancellation, refund, or further action as per applicable policy.

Additional shipping charges may apply for re-shipment if delivery failed due to incorrect address, unreachable customer, refusal to accept delivery, or other customer-side reasons.

10. Damaged Orders

If your order arrives damaged or appears tampered with, please contact us immediately with valid proof.

If the package appears damaged, opened, leaked, broken, or tampered with:

  • Do not accept the parcel, if possible.
  • Take clear photos of the damaged or tampered parcel.
  • Record a full parcel opening video as proof, if the parcel is accepted.
  • Keep the shipping label and outer packaging safe.
  • Contact our support team within 24 hours of delivery or delivery attempt.

A full parcel opening video may be required for damaged, missing item, wrong item, or tampered parcel claims. This helps us verify the issue and coordinate with courier partners quickly.

Claims raised late or without proper proof may be rejected.

11. Missing or Lost Packages

If tracking shows that your order has been delivered but you have not received the package, please contact us within 10 days of the delivery status update.

Please share the following details:

  • Order ID
  • Registered customer name
  • Registered mobile number
  • Registered email address
  • Tracking ID
  • Delivery status screenshot
  • Any communication received from the courier partner

We will make reasonable efforts to coordinate with the courier partner and assist you with the missing or lost package complaint.

Claims reported after the required timeline may be difficult to verify and may be rejected.

12. Returns Related to Shipping

Returns and exchanges are handled as per our Return Policy and Refund & Cancellation Policy.

  • Shipping charges are generally non-refundable unless the issue is caused by us.
  • Return shipping charges may be borne by the customer unless the return is due to wrong or defective product.
  • Return pickup availability may depend on pin code serviceability and courier partner coverage.
  • If pickup is not available, customers may be asked to self-ship the product as per instructions shared by support.

13. Cancellation Before Dispatch

Orders may be cancelled only before shipment or dispatch, subject to the applicable Refund & Cancellation Policy.

  • Once the order is shipped or dispatched, cancellation may not be possible.
  • If the cancellation option is not working despite the order being eligible, customers should contact official support immediately.
  • Customers must share Order ID, registered mobile number, registered email address, and screenshot or screen recording of the issue.

Cancellation approval or rejection shall depend on order status, dispatch status, product type, payment status, and applicable policy terms.

14. Cash on Delivery Orders

Cash on Delivery availability may depend on order value, delivery location, courier partner availability, product category, and customer order history.

COD terms:

  • Customers must keep the payable amount ready at the time of delivery.
  • Repeated refusal of COD parcels may lead to restriction of COD facility.
  • Fake, fraudulent, or non-serious COD orders may result in order cancellation or account restriction.
  • COD availability may be withdrawn at any time at the discretion of the Company.

15. Website Loading and Technical Support

If you are unable to track your order, access order details, complete checkout, or use the website properly due to loading or buffering issues, please try the following steps:

  • Refresh the page
  • Clear browser cache and cookies
  • Try another browser
  • Try another device
  • Check your internet connection
  • Take a screenshot or screen recording of the issue
  • Contact official support with your Order ID

Katror Systems Technology Private Limited continuously works to improve website speed, reduce loading issues, and provide a better customer experience.

16. International Shipping

Currently, we do not offer international shipping.

All orders are delivered within serviceable locations in India only.

17. Important Shipping Conditions

  • Delivery timelines are estimated and may vary depending on location and courier partner.
  • Shipping is subject to pin code serviceability.
  • Order processing and delivery may be delayed during festivals, sales, holidays, or high-volume periods.
  • The Company is not responsible for delays caused by courier partners, weather, public restrictions, banks, payment gateways, or third-party services.
  • Incorrect address, wrong pin code, or unreachable customer may result in failed delivery.
  • Once shipped, cancellation may not be possible under normal circumstances.
  • Damaged or tampered parcel issues should be reported within 24 hours of delivery or delivery attempt with valid proof.
  • Missing or lost package claims should be reported within 10 days of delivery status update.

18. Customer Support

For any shipping-related query, delivery delay, tracking issue, damaged parcel issue, missing package issue, failed delivery issue, cancellation before dispatch, website loading issue, or policy clarification, please contact:

  • Company: Katror Systems Technology Private Limited
  • Website: https://katrorshop.in/
  • Phone: +91 8668144392
  • Email: info@katrorshop.in / katror26157@gmail.com
  • Support Hours: Monday to Friday, 9:00 AM to 6:00 PM

19. Policy Updates

Katror Systems Technology Private Limited reserves the right to modify, update, revise, or replace this Shipping Policy at any time due to:

  • Changes in courier or logistics process
  • Changes in delivery timeline
  • Business requirements
  • Service improvements
  • Website performance improvements
  • Customer support process updates
  • Changes in shipping charges, COD availability, or delivery coverage

Updates will be effective immediately upon posting on the website with an updated “Last Updated” date.