Refund and Cancellation Policy

Last Updated: 05/01/2026

At Katror Systems Technology Private Limited, customer satisfaction is important to us. This Refund and Cancellation Policy explains the terms under which orders placed on https://katrorshop.in/ may be cancelled and refunds processed.

1. Order Cancellation

a) Cancellation Before Shipping

  • Orders can be cancelled only before they are shipped.

  • Once an order has been dispatched, cancellation requests will not be accepted.

b) How to Request Cancellation

To cancel an order before shipping, please contact us immediately with your order details:

📞 Phone: +91 9037726157
✉️ Email: info@katrorshop.in / katror26157@gmail.com

2. Cancellation After Shipping

  • Orders cannot be cancelled after shipping.

  • If you no longer want the product, you may request a return after delivery as per our Return Policy.

3. Refund Eligibility

Refunds are applicable in the following cases:

  • Order cancelled before shipping

  • Product received in damaged condition

  • Wrong product delivered

  • Product returned as per approved return request

Non-Refundable Items:

  • Innerwear

  • Products marked as non-returnable or final sale

4. Refund Process

  • Once the refund request is approved and the returned product (if applicable) is received and inspected, the refund will be initiated.

  • Refunds will be processed to the original mode of payment only.

⏱ Refund Timeline:
Refunds are processed within 3–5 business days after approval.

5. Return Shipping Charges

  • Return shipping charges will be borne by the customer, unless the return is due to our error (wrong or defective product).

6. Delayed or Failed Refunds

If you have not received your refund within the stated timeline:

  • Please check with your bank or payment provider first

  • If the issue persists, contact us at the details below

7. Grievance Redressal

If you have any concerns related to refunds or cancellations, you may contact our Grievance Officer:

Name: Dinesh (DIN)
Designation: Grievance Officer
Company: Katror Systems Technology Private Limited

Address:
Building No. 1, Jones Lane
Near Chennai G.P.O
George Town, Chennai
Chennai District, Tamil Nadu – 600001

📞 Phone: +91 9037726157
✉️ Email: info@katrorshop.in / katror26157@gmail.com

Working Hours:
Monday – Friday | 9:00 AM – 6:00 PM

8. Policy Updates

Katror Systems Technology Private Limited reserves the right to modify this policy at any time.
Changes will be effective immediately upon posting on the website.

9. Contact Us

For any questions related to refunds or cancellations, please contact:

📧 info@katrorshop.in / katror26157@gmail.com
📞 +91 9037726157