Return Policy

Last Updated: 05/01/2026

At Katror Systems Technology Private Limited, we aim to ensure a smooth and satisfactory shopping experience for our customers. This Return Policy explains the conditions and process for returning products purchased from https://katrorshop.in/.

1. Eligibility for Returns

You may request a return if:

  • The product received is damaged or defective

  • An incorrect product has been delivered

  • The product is unused, unwashed, and in its original packaging

🕒 Return Request Window:
Return requests must be raised within 7 days of delivery.

2. Non-Returnable Items

The following items are not eligible for return:

  • Innerwear

  • Products marked as “Non-Returnable” or “Final Sale”

  • Items damaged due to misuse or negligence

3. How to Request a Return

To initiate a return, please contact us with your order details:

📞 Phone: +91 9037726157
✉️ Email: info@katrorshop.in / katror26157@gmail.com

Once your request is reviewed and approved, return instructions will be shared with you.

4. Return Shipping

  • Return shipping charges must be borne by the customer, unless the return is due to our error (wrong or defective product).

  • Items must be securely packed to prevent damage during transit.

5. Inspection & Approval

  • All returned items will be inspected upon receipt.

  • Returns that do not meet eligibility criteria may be rejected.

6. Refund or Exchange

  • Approved returns are eligible for refund or exchange, as applicable.

  • Refunds will be processed as per our Refund Policy.

  • Exchanges are offered only for defective or incorrect products and are subject to stock availability.

7. Grievance Redressal

For any concerns related to returns, you may contact our Grievance Officer:

Name: Dinesh (DIN)
Designation: Grievance Officer
Company: Katror Systems Technology Private Limited

Address:
Building No. 1, Jones Lane
Near Chennai G.P.O
George Town, Chennai
Chennai District, Tamil Nadu – 600001

📞 Phone: +91 9037726157
✉️ Email: info@katrorshop.in / katror26157@gmail.com

Working Hours:
Monday – Friday | 9:00 AM – 6:00 PM

8. Policy Updates

Katror Systems Technology Private Limited reserves the right to update this Return Policy at any time.
Changes will be effective upon posting on the website.

9. Contact Us

For any return-related queries, please contact:

📧 info@katrorshop.in / katror26157@gmail.com
📞 +91 9037726157